Complaints Policy

We aim to provide the best possible service at all times, but accept that sometimes things can go wrong. We take complaints seriously, so if you aren't happy with the service we've provided, we would like the opportunity to put that right. So please contact us at Head Office in the first instance. By post, telephone or email.

Operations Manager Utilitrack Ltd
Unit 149-150
4100 Park Approach
Thorpe Park, Colton
LS15 8GB


For any complaints relating specifically to an Energy Supplier these should be raised directly with them. If the matter isn't resolved by the supplier to your satisfaction within eight weeks the matter can be escalated to the Energy Ombudsman.

There are some issues the ombudsman won't arbitrate on which are detailed by following the link below.

You can contact the Ombudsman:


Tel: 0844 770 7808   |   Email: